Privacy Policy
Palestinu LTD customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
info@palestinu.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Account information
- Website user information (including user journeys and cookie tracking)
- Identification documents
- Delivery and shipment tracking information
- Order fulfilment and dispatch status
- Shopping cart and checkout session information
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Account information, including registration details
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Payment details
- Account information
- Purchase or service history
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation – we may retain certain transaction and order records to comply with tax and accounting requirements.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
– To deliver products upon sale
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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- To provide customer follow-up
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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- To provide customers with current marketing deals
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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- To provide customers with support
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
- Google Analytics
- Mollie
- WooCommerce (order and account data generated through our website)
How long we keep information
• Order and transaction records are kept for up to 6 years to comply with UK tax and accounting obligations.
• Customer account information is kept until you request deletion or your account becomes inactive.
• Marketing preferences are kept until you unsubscribe or withdraw consent.
• Analytics data is retained in line with Google Analytics retention settings.
| Data Type | Purpose | Retention Period | Deletion Method |
|---|---|---|---|
| Event Data | Usage Analysis and Reporting in Google Analytics | 14 Months | Automatic Deletion from Google Analytics |
| User Data | Behavior Analysis and Personalization in Google Analytics | 14 Months | Automatic Deletion from Google Analytics |
| User Data | Minimum 30 days past purchase date | Automatic Deletion from site database |
| User Data | Transactions | Minimum 6 years for accounting | Automatic Deletion from site database |
Who we share information with
Data Processors and Third-Party Services
We use trusted third-party service providers to help operate our website and deliver our services. These providers may process your personal data on our behalf as data processors.
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Hosting Provider: Our website is hosted by Hostinger, who stores and manages the infrastructure supporting our website. Hostinger processes personal data solely according to our instructions and complies with applicable data protection laws.
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Content Management System: We use WordPress as our website platform. WordPress may process personal data necessary for website functionality and management.
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Analytics: We use Google Analytics via the MonsterInsights plugin to analyze website traffic and usage patterns. Google Analytics collects data such as IP addresses, browser type, and user behavior. You can learn more about Google Analytics’ privacy practices here: https://policies.google.com/privacy.
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Forms: We use WPForms to provide contact forms and collect information submitted by you through our website. Data collected through forms is processed to respond to your inquiries or requests.
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Payment Processing: For online payments, we use Mollie as our payment service provider. Mollie collects and processes your payment information securely to complete transactions. We do not store full card details ourselves. You can review Mollie’s privacy policy here: https://www.mollie.com/en/privacy
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Ecommerce Platform (WooCommerce): We use WooCommerce to operate our online shop. WooCommerce processes customer information such as names, billing and delivery addresses, order details, and purchase history in order to manage orders, fulfil deliveries, and provide customer support.
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Shipping and Delivery (Royal Mail / Click & Drop): We share customer names, delivery addresses, and parcel information with Royal Mail in order to dispatch orders and provide delivery services. Where Click & Drop is used, order details may be transferred securely to Royal Mail’s systems for label generation, shipping, and fulfilment. Royal Mail privacy notice: https://www.royalmail.com/privacy-notice
All third-party service providers process your data only on our instructions and are required to protect your personal data in accordance with applicable data protection laws.
Sharing information outside the UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Google Analytics
Category of recipient: stats provider
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)
Organisation name: Mollie
Category of recipient: Payment processing
Country the personal information is sent to: Netherlands (EU)
How the transfer complies with UK data protection law: UK adequacy regulations and contractual safeguards where required
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint